EarthPay Wise

Shipping & Delivery

EarthPay Wise is a Payment Gateway and we enable the payment through the supplier's payment form instruction. We do not perform the shipping of the goods you have bought. The company or e-commerce platform should have a shipping policy for a payment gateway in India should clearly outline the delivery methods, estimated delivery times, shipping costs, applicable areas within India, potential delivery delays due to unforeseen circumstances, and the process for tracking orders, while also mentioning that the payment gateway itself does not handle physical delivery but facilitates secure online transactions through various payment methods like credit cards, debit cards, UPI, and net banking.

Key points to include in an Indian payment gateway Shipping & Delivery policy

• Delivery Areas: Specify that deliveries are only made within India and may have limitations based on pin codes.
• Shipping Methods: List the available courier partners used for delivery, including options like standard delivery and expedited delivery if available.
• Estimated Delivery Time: Provide a clear timeframe for typical deliveries, considering factors like order processing time and courier service transit.
• Shipping Costs: Explain how shipping costs are calculated, whether they are flat rate or based on weight/distance, and if there are any free shipping thresholds.
• Order Tracking: Inform customers how they can track their orders using a tracking number provided upon shipment.
• Delivery Address Accuracy: Emphasize the importance of providing a complete and accurate delivery address to avoid failed deliveries.
• Unforeseen Delays: Mention that delivery times may vary due to factors like weather, holidays, or unforeseen circumstances beyond the company's control.
• Payment Gateway Responsibility: Clearly state that the payment gateway is solely responsible for processing online payments securely and does not handle physical product delivery.

Disputes

We partner with trusted courier services to deliver your orders across India. Once your payment is processed securely through our payment gateway, your order will be shipped within [processing time] business days. Delivery time will vary depending on your location and chosen shipping method, typically ranging from [estimated delivery timeframe]. You will receive a tracking number to monitor your package's progress. Please ensure your delivery address is accurate to avoid any delivery issues. We are not responsible for delays caused by unforeseen circumstances like weather or courier service disruptions. For further inquiries regarding your order delivery, please contact our customer support team using Contact Us under About Us.